RMA Policy Terms Addendum - Conditions If policy & conditions are not met, Iris ID reserves the right to refuse a return. If a Customer fails to claim the evaluated Product and/or fails to pay all required charges due within sixty (60) days after being notified by Iris ID that the Product(s) have been
How to request a Software upgrade from Iris ID systems, Inc. Requesting Software Upgrades: Non-Partners: End users or non-Partners, please contact the Iris ID partner company from which the system was purchased to order an upgrade. Please provide the current software version which you want upgraded, and the CD KEY & Serial Number found
RMA and Repair Policies In-Warranty Repairs In-Warranty Depot Repair services are offered exclusively through IRIS ID. An RMA number must be acquired from IRIS ID Tech Support prior to returning a faulty unit. Units delivered to IRIS ID without an RMA number may be refused. If a product is covered under an existing extended
IRIS ID, Inc. Product Warranty and Technical Services Policies Product Warranty Policies......................................................................................................................... 1 Standard Warranty Policies................................................................................................................ 1 Extended Warranty Policies............................................................................................................... 1 RMA and Repair Policies.......................................................................................................................... 2 In-Warranty Repairs.......................................................................................................................... 2 D.O.A. (Dead on Arrival) Policy........................................................................................................... 2 Out-of-Warranty Repairs.................................................................................................................... 3 Expedited Evaluation and Repair Service………………………………………………………………………………... 3 Advanced Replacement Unit Program……………………………………………………………………………………. 4 Technical Support and Services Policies.....................................................................................................
A Crossover (Cat5) Cable is required between the Server PC and the iCAM if no network switch is used. If a switch is used a Straight Through Cable is required. View the attachment for a diagram of both a Straight Through and Crossover Cable. File Attachment(s) : cat5.doc (File size:72.5KB)
How long does it take for Iris ID to process an RMA once the unit(s) has been received? RMA processing time may vary depending on the product and reason for the return but generally turnaround time is 10 business days once the RMA is received and meet all following criteria: Return with RMA number clearly
Is IP v6 (IP6) supported in your product? All current Iris ID products only support the IP version 4 (IP v4) standard for IP addresses.
How can I contact IRIS ID technical support? Iris ID Systems, Inc., sells and supports its products through a channel partner network. This means that the company from which the product was purchased is the primary contact for the support of the product. The Iris ID Technical Support will provide signed and trained partners with
Common Wiegand Problems Often, receiving an incorrect, or perhaps even no wiegand output to your access control Panel can be a result of several factors. Most often, this problem is a result of either an incorrect software, or hardware setup. Read the below items to become familiar with the most common wiegand setup related problems
Troubleshooting and FAQs for creating iCAM series Other-voice.tar files. View this document for assistance with creating your own sound files. This document provides common troubleshooting and issue prevention methods and suggestions. It should be used as a supplement to the following to 2 documents: Recording Sound File for iCAM Voice Prompts Changing Voice Messages on
