RMA Policy Terms Addendum – Conditions If policy & conditions are not met, Iris ID reserves the[…]

How to request a Software upgrade from Iris ID systems, Inc. Requesting Software Upgrades: Non-Partners: End users[…]

RMA and Repair Policies In-Warranty Repairs In-Warranty Depot Repair services are offered exclusively through IRIS ID. An[…]

IRIS ID, Inc. Product Warranty and Technical Services Policies Product Warranty Policies…………………………………………………………………………………………………………. 1 Standard Warranty Policies…………………………………………………………………………………………………. 1[…]

A Crossover (Cat5) Cable is required between the Server PC and the iCAM if no network switch[…]

How long does it take for Iris ID to process an RMA once the unit(s) has been[…]

Is IP v6 (IP6) supported in your product? All current Iris ID products only support the IP[…]

How can I contact IRIS ID technical support? Iris ID Systems, Inc., sells and supports its products[…]

Common Wiegand Problems Often, receiving an incorrect, or perhaps even no wiegand output to your access control[…]

Troubleshooting and FAQs for creating iCAM series Other-voice.tar files. View this document for assistance with creating your[…]

Countries which require RoHS Compliant Units Austria / Belgium / Bulgaria / Cyprus / Czech Republic Denmark / Estonia / Finland / France / Germany[…]

How do I change the Windows IP Address for Windows 2000 and XP? See attachment for technical[…]